FAQ:
Print from your Chromebook- directions here.
I Forgot My Password! Now What?
You have several options for retrieving or resetting your password:
1. If you know your Home Access Center account information, you can look it up there under "additional student information."
Parents/guardians can also look up this information inside of their Home Access accounts.
2. You can use the "SSO Forgot Password" kiosk on your Chromebook (see image below).
You will need to answer your security questions before being prompted to create a new password***.
3. If neither of these options is working for you, the IT Dept. will need to reset your password for you.
***Please remember that after a password is reset: SSO Password will reset immediately; Google Password reset can take up to 5 minutes; Chromebooks may ask for new & old password to synch offline content; Other District passwords can take up to 15 minutes to reset***
I Don't Like My Password. Can I Change it?
You are able to change your password as long as it meets the minimum security requirements.
Use the SSO-Forgot Password Kiosk on the home screen of your Chromebook under the "apps" menu to retrieve a forgotten password. See lower left corner for the "apps" menu.
Why Are Some Web Pages Blocked?
For the protection of our students, the district has installed a LightSpeed Internet Filter on all Chromebooks. This filter is applied to your browsing whether you are at home or at school. Occasionally, you may get 'kicked out' of the web filter.
* To ensure that you are logged into the web filter, visit a public site like: msn.com or cnn.com
* If you are not logged into the filter, you will be prompted to do so on a blue and black screen.
* If the public site loads properly, you are logged into the filter and may just be encountering a website that is blocked.
* If you are being blocked from a site that you believe has educational value, you may request to have it unblocked by having a conversation with the school librarian and/or school tech team.
What Do I Do If Something Is Broken or Not Working?
Any malfunctioning Chromebooks should be brought directly to the school LMC. DO NOT take your Chromebook to a third party (such as Best Buy) for repairs. Repairs done by third parties will void all warranties on the device and may end up costing you more money in the long run.
Can I Buy a Case/Cover for my Chromebook?
The district provides all students with a protective cover for their Chromebooks. Students are required to take one. Students will be charged if one is not returned with their Chromebook.
How Do I Use This TrackPad, Keyboard, etc.?
Most of your Chromebook questions can be answered with a simple Google Search using terms like "Chromebook Trackpad" or "Chromebook Keyboard Shortcuts." You might also wish to view some of Google's help pages at the Chromebook Help Site.
I Forgot My Password! Now What?
You have several options for retrieving or resetting your password:
1. If you know your Home Access Center account information, you can look it up there under "additional student information."
Parents/guardians can also look up this information inside of their Home Access accounts.
2. You can use the "SSO Forgot Password" kiosk on your Chromebook (see image below).
You will need to answer your security questions before being prompted to create a new password***.
3. If neither of these options is working for you, the IT Dept. will need to reset your password for you.
***Please remember that after a password is reset: SSO Password will reset immediately; Google Password reset can take up to 5 minutes; Chromebooks may ask for new & old password to synch offline content; Other District passwords can take up to 15 minutes to reset***
I Don't Like My Password. Can I Change it?
You are able to change your password as long as it meets the minimum security requirements.
Use the SSO-Forgot Password Kiosk on the home screen of your Chromebook under the "apps" menu to retrieve a forgotten password. See lower left corner for the "apps" menu.
Why Are Some Web Pages Blocked?
For the protection of our students, the district has installed a LightSpeed Internet Filter on all Chromebooks. This filter is applied to your browsing whether you are at home or at school. Occasionally, you may get 'kicked out' of the web filter.
* To ensure that you are logged into the web filter, visit a public site like: msn.com or cnn.com
* If you are not logged into the filter, you will be prompted to do so on a blue and black screen.
* If the public site loads properly, you are logged into the filter and may just be encountering a website that is blocked.
* If you are being blocked from a site that you believe has educational value, you may request to have it unblocked by having a conversation with the school librarian and/or school tech team.
What Do I Do If Something Is Broken or Not Working?
Any malfunctioning Chromebooks should be brought directly to the school LMC. DO NOT take your Chromebook to a third party (such as Best Buy) for repairs. Repairs done by third parties will void all warranties on the device and may end up costing you more money in the long run.
Can I Buy a Case/Cover for my Chromebook?
The district provides all students with a protective cover for their Chromebooks. Students are required to take one. Students will be charged if one is not returned with their Chromebook.
How Do I Use This TrackPad, Keyboard, etc.?
Most of your Chromebook questions can be answered with a simple Google Search using terms like "Chromebook Trackpad" or "Chromebook Keyboard Shortcuts." You might also wish to view some of Google's help pages at the Chromebook Help Site.
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